How long until i get my order?
We ship our orders out at the end of the day via Express mail, so it will usually be with you within 1-3 days of placing it.
Can i track my order?
Yes. After we process your order and ship it, you’ll be sent an email with your Australia Post tracking number. Sometimes these can be misplaced in mailing systems. Feel free to get in touch with us and we’ll send it through manually.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.
I placed an order and i haven't been charged. Did my order go through?
We process our orders step by step, manually, so there will probably be a bit of a delay before you see the money taken out of your account. If it’s taking more than a day for it to show, send us an email and we’ll check up on it for you.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk. If you think you should have received something, send us an email and we can send the relevant information through.
Do you ship outside of Australia?
Unfortunately we’re only able to ship within Australia